{ "version": 1, "type": "tool", "canonicalUrl": "https://tools.utildesk.de/en/tools/8x8/", "markdownUrl": "https://tools.utildesk.de/en/markdown/tools/8x8.md", "language": "en", "data": { "slug": "8x8", "title": "8x8", "category": "Productivity", "priceModel": "Subscription", "tags": [ "phone", "communication", "meetings", "customer-support" ], "description": "8x8 is a cloud-based communication platform specializing in telephony, video conferencing, and customer service. It provides businesses with an integrated solution to enhance internal and external communications, supports remote work, and optimizes customer interaction through modern features. 8x8 is especially suitable for companies looking to simplify and professionalize their communication processes.", "officialUrl": "https://www.8x8.com/", "affiliateUrl": null, "wordCount": 1010, "contentMarkdown": "# 8x8\n\n8x8 is a cloud-based communication platform focused on telephony, video conferencing, and customer service. The tool offers businesses an integrated solution to improve internal and external communication, supports remote work, and optimizes customer engagement with modern features. 8x8 is particularly suited for companies aiming to simplify and professionalize their communication processes.\n\n## Who is 8x8 suitable for?\n\n8x8 primarily targets small and medium-sized businesses as well as larger organizations seeking a reliable and scalable communication solution. It is especially suitable for teams that make frequent phone calls, hold video conferences, or want to provide efficient customer service. Companies with distributed locations or remote employees also benefit from managing all communication channels centrally on one platform.\n\n## Typical Use Cases\n\n- **Contact center and telephony:** 8x8 fits when support, sales, and internal calling should run from one managed cloud environment.\n- **Distributed teams:** Remote offices benefit when calls, meetings, forwarding rules, and availability are administered centrally.\n- **Service quality tracking:** The platform becomes more useful when call data needs to be measured, not just handled.\n\n## What really matters in daily use\n\nIn daily use, 8x8 succeeds less through the size of its feature list and more through the quality of its routing, availability rules, and ownership model. If no one owns phone numbers, greetings, queues, and escalation paths, the system can become difficult to understand very quickly.\n\nThe practical value is clearest when teams decide before rollout which channels should really be consolidated and which older processes should be retired. A pilot with support cases, sales calls, and internal meetings usually reveals more than a generic feature demo.\n\n
\n \"Illustration\n
\n\n## Key Features\n\n- Cloud-based VoIP telephony with HD audio quality \n- Video conferencing with screen sharing and chat functionality \n- Omnichannel customer service: telephony, chat, email, and social media integration \n- Call forwarding, voicemail, and call recording \n- Integration with CRM systems and other business applications \n- Mobile apps for iOS and Android for flexible use on the go \n- Analytics and reporting tools to evaluate communication data \n- Security with encryption and compliance features \n- User and access rights management for different permission levels \n- Automated call distribution (ACD) and IVR systems for customer service\n\n## Advantages and Disadvantages\n\n### Advantages\n- Comprehensive communication solution all in one place \n- Scalable and adaptable to the needs of various company sizes \n- Easy to use and quick to implement without complex hardware \n- Mobile access enables working from anywhere \n- Integration with common business applications increases productivity \n- High reliability due to cloud infrastructure \n- Transparent pricing within a subscription model\n\n### Disadvantages\n- Costs vary depending on chosen plan and feature set \n- Functionality may appear extensive or complex for very small companies \n- Dependence on a stable internet connection for optimal performance \n- Some advanced features may require a learning curve\n\n## Workflow Fit\n\n8x8 should not sit apart from the CRM, helpdesk, and calendar stack. It works best when contacts, call notes, recordings, and follow-ups land in the tools where teams already work. Smaller companies can keep the setup lean, while larger organizations should document roles, number ownership, and reporting needs before launch.\n\n## Data Protection & Data\n\n8x8 may process call metadata, phone numbers, voicemails, meeting information, and sometimes recordings. Before production use, teams should define retention periods, recording access, deletion rules, and notices for employees or customers. Regulated teams also need to understand which integrations forward communication data automatically.\n\n## Editorial Assessment\n\n8x8 is strongest when communication is treated as an operating process, not just as a replacement for a phone system. Teams that need routing rules, support metrics, and integrations get a capable platform. Teams with simple calling needs may find the administrative layer heavier than necessary.\n\n## Pricing & Costs\n\n8x8 is generally offered on a subscription basis, with prices varying according to features, number of users, and contract length. Different plans cater to various company sizes and requirements. Basic features are often included in affordable packages, while advanced features such as omnichannel support and enhanced analytics are available in higher-tier plans. Exact pricing should be obtained directly from the provider or official resellers.\n\n## Alternatives to 8x8\n\n- **RingCentral** – Also an all-inclusive cloud communication solution focused on telephony and video conferencing. \n- **Zoom Phone** – Known for video conferencing but also offers VoIP telephony and team chat. \n- **Microsoft Teams** – Integrates communication and collaboration with Office 365, including telephony options. \n- **Vonage Business Communications** – Cloud-based telephony with extensive integrations and customer service features. \n- **GoToConnect** – All-in-one communication platform with telephony, meetings, and messaging.\n\n## FAQ\n\n**1. What is 8x8 and what is it used for?** \n8x8 is a cloud-based communication platform that combines telephony, video conferencing, and customer service in one solution. It aims to improve communication within teams and with customers.\n\n**2. What devices are needed for 8x8?** \nNo special devices are required to use 8x8. The platform operates through internet browsers, desktop apps, and mobile apps for iOS and Android. IP phones can also be used for telephony.\n\n**3. Is 8x8 suitable for small businesses?** \nYes, 8x8 offers various plans that accommodate small businesses. The platform is scalable and adapts to different company sizes.\n\n**4. How secure is communication over 8x8?** \n8x8 uses modern encryption technologies and meets various compliance standards to ensure the security and confidentiality of communications.\n\n**5. Can existing phone systems be integrated with 8x8?** \nDepending on technical infrastructure and provider, existing systems can be partially or fully integrated. Details should be discussed with the provider.\n\n**6. What support options does 8x8 offer?** \n8x8 provides support via multiple channels including online help, customer service by phone and email, as well as comprehensive documentation.\n\n**7. Is there a free trial available?** \nDepending on the plan and provider, a free trial or demo may be offered. Details can be found on 8x8's website.\n\n**8. How flexible are the contract terms?** \nContract durations and cancellation policies vary depending on the tariff and provider. Usually, monthly or annual subscriptions are available." } }